FAQ

Creating your Coinz.us Casino account is quick and straightforward. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your email address, create a secure password, and verify you're 21 or older. During registration, you can enter the bonus code VIPCASINO if you plan to make a deposit and want to claim our 200% welcome bonus. Once you complete the registration form, your account is instantly activated and you'll automatically receive 50,000 Gold Coins to start playing immediately. No deposit is required for this welcome bonus – it's our way of letting you explore our game selection risk-free. After registration, we recommend completing your profile by adding your phone number and address. This information will be needed later if you decide to redeem Sweeps Coins winnings. The entire process takes less than five minutes, and you'll be ready to start playing our slots and table games from providers like AvatarUX Studios, Booming Games, and ELA Games.

Coinz.us Casino operates on a dual-currency system that's essential to understand. Gold Coins (GC) are our primary virtual currency used for entertainment purposes only. You can't redeem Gold Coins for real money, but they let you enjoy all our games without any financial risk. Think of Gold Coins as your practice currency – perfect for trying new games or refining your strategy. Sweeps Coins (SC) are our premium currency that can be redeemed for real cash prizes once you meet the minimum requirements. You need at least 100 Sweeps Coins to request a redemption, with a minimum cashout of $50. Sweeps Coins must be played through at least once before winnings become eligible for redemption. You can earn Sweeps Coins through various methods including daily login bonuses, our First Purchase Bonus within your first hour of registration, mail-in requests, and referral bonuses. Sweeps Coins remain valid for 60-90 days, giving you plenty of time to build up your balance and enjoy the games. This system allows us to operate legally in most US states while providing you with genuine winning opportunities.

Coinz.us Casino offers multiple welcome bonuses to give new players maximum value. Your journey starts with an automatic no-deposit bonus of 50,000 Gold Coins just for signing up – no purchase necessary and no wagering requirements for the Gold Coins themselves. For players ready to make their first purchase, our VIPCASINO welcome bonus provides incredible value. Use code VIPCASINO during registration, then make a minimum $10 deposit to receive a 200% bonus up to $30,000 plus 50 free spins worth up to $200. This bonus releases in 10% installments as you meet the 60x wagering requirement, and you have 14 days to complete the wagering. Our First Purchase Bonus is available within your first hour of registration. For $19.99, you'll receive 500,000 Gold Coins plus 5 Sweeps Coins, and you'll spin our prize wheel for up to 125 additional Sweeps Coins. The Sweeps Coins only require 1x wagering, making this an excellent value for new players who want immediate access to redeemable currency.

Coinz.us Casino accepts major credit cards including Visa, MasterCard, American Express, and Discover for Gold Coin purchases. All transactions are processed in US dollars, and the minimum purchase amount is typically $10, though our First Purchase Bonus requires $19.99. For withdrawals, you'll need to redeem Sweeps Coins rather than traditional withdrawals since we operate as a sweepstakes casino. The minimum redemption is 100 Sweeps Coins (equivalent to $50), with a maximum cashout of $2,500 per transaction. Before your first redemption, you must complete our verification process by providing identification documents. Redemption processing is remarkably fast – most approved requests are completed within 10-20 minutes. However, first-time redemptions may take longer due to verification requirements. Remember that Sweeps Coins must be played through at least once before winnings become eligible for redemption, and you have 60-90 days to use your Sweeps Coins before they expire.

Wagering requirements determine how many times you must play through bonus funds before winnings become withdrawable. At Coinz.us Casino, different bonuses have different requirements based on the type of currency and promotion. For our VIPCASINO deposit bonus, the wagering requirement is 60x your deposit amount. This bonus releases in 10% installments – for every 6x you wager your deposit, you'll receive 10% of your bonus. You have 14 days to complete the full wagering requirement. Free spins winnings from this bonus carry a separate 35x wagering requirement that must be completed within 7 days. Sweeps Coins generally have much lower requirements. Most Sweeps Coins only need to be played through once before winnings can be redeemed. This applies to Daily Login Bonuses, First Purchase Bonuses, and Referral Bonuses. Gold Coins have no wagering requirements since they're for entertainment only and can't be redeemed for cash. The key is understanding which currency you're playing with and tracking your progress. Our platform displays your wagering progress, so you always know how close you are to meeting requirements.

Absolutely! Coinz.us Casino is fully optimized for mobile play across all devices. Whether you're using an iPhone, Android phone, iPad, or tablet, you can access our complete game library through your mobile browser without downloading any apps. Our mobile platform maintains the same functionality as the desktop version. You can create accounts, claim bonuses, make purchases, play games from all our software providers including Betsoft and Playson, and redeem winnings directly from your mobile device. The games are designed with touch controls in mind, providing smooth gameplay whether you're spinning slots or playing table games. Mobile players also have full access to customer support through live chat and email. Your account syncs seamlessly between devices, so you can start playing on your computer at home and continue on your phone during your commute. The mobile experience includes all the same security features and responsible gambling tools available on desktop.

Coinz.us Casino features an extensive game library powered by leading software providers including Betsoft, Bgaming, AvatarUX Studios, Booming Games, ELA Games, Playson, and others. Our selection focuses on the games American players love most: slots, blackjack, roulette, video poker, and specialty games. Our slot collection ranges from classic three-reel games to modern video slots with multiple paylines, bonus rounds, and progressive features. Popular titles include games with various themes, volatility levels, and RTP percentages to match different playing styles. Whether you prefer frequent small wins or the potential for larger payouts, our diverse slot portfolio has options for every preference. Table game enthusiasts can enjoy multiple variations of blackjack and roulette, each with different betting limits and rule variations. Our video poker selection includes popular variants that combine skill and luck. All games are available in both Gold Coins and Sweeps Coins modes, allowing you to practice with Gold Coins before playing for redeemable Sweeps Coins winnings.

Coinz.us Casino operates as a sweepstakes casino, which allows us to provide legal gaming entertainment in most US states. Our sweepstakes model means we don't require traditional gambling licenses, but we still maintain high standards for security, fairness, and player protection. We're currently restricted in California, Connecticut, Idaho, Louisiana, Michigan, New York, New Jersey, Washington, and West Virginia due to varying state regulations regarding sweepstakes gaming. Players in all other US states can legally create accounts and participate in our games and promotions. Our games use certified random number generators to ensure fair outcomes, and we employ industry-standard security measures to protect your personal and financial information. We also provide comprehensive responsible gambling tools including deposit limits, session time limits, and self-exclusion options to help players maintain control over their gaming activities.

Account verification, also known as KYC (Know Your Customer), is required before your first Sweeps Coins redemption. This process helps us comply with regulations and protect both you and our platform from fraud. Verification is typically straightforward and only needs to be completed once. You'll need to provide a government-issued photo ID (driver's license, passport, or state ID), proof of address (utility bill, bank statement, or lease agreement dated within the last 90 days), and possibly additional documentation depending on your redemption amount. All documents can be uploaded securely through your account dashboard. The verification process usually takes 24-48 hours once you submit complete, clear documentation. Our support team will contact you if additional information is needed. Once verified, future redemptions process much faster – often within 10-20 minutes. We recommend completing verification soon after creating your account to avoid delays when you're ready to redeem winnings.

Technical issues can occasionally occur, but most common problems have simple solutions. If games aren't loading properly, try clearing your browser cache and cookies, then refresh the page. Ensure you're using an updated browser version and have a stable internet connection. For account-related issues like login problems or bonus crediting delays, first check that you're using the correct email address and password. If you've forgotten your password, use our password reset feature. Bonus delays sometimes occur during high-traffic periods but typically resolve within a few minutes. If problems persist, our customer support team is available through live chat and email at support@coinz.us. When contacting support, provide your username, a description of the issue, and any error messages you're seeing. Screenshots can be helpful for visual problems. Our support team typically responds to emails within a few hours and can often resolve issues immediately through live chat.

Coinz.us Casino is committed to promoting responsible gambling practices. We provide several tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly spending limits on Gold Coin purchases through your account settings. These limits help you stick to your entertainment budget. We also offer session time limits that will automatically log you out after a predetermined period, helping you take regular breaks. If you need a longer break, our self-exclusion feature allows you to temporarily or permanently restrict access to your account. During self-exclusion periods, you won't be able to log in or receive promotional communications. Remember that gaming should always be entertaining, not a way to solve financial problems. Set a budget before you start playing and stick to it. Take regular breaks, and never chase losses. If you feel your gaming habits are becoming problematic, resources are available through organizations like the National Council on Problem Gambling. Our support team can also help you implement additional account restrictions if needed.

Coinz.us Casino provides customer support through multiple channels to ensure you can get help when you need it. Our live chat feature is available directly through the website and provides the fastest response for urgent issues. Live chat agents can help with account problems, bonus questions, technical issues, and redemption inquiries in real-time. For non-urgent matters or detailed questions, you can email our support team at support@coinz.us. Email support is ideal for complex issues that might require documentation or when you need a written record of the conversation. Our email team typically responds within a few hours during business hours. When contacting support, have your account information ready including your username and registered email address. Be specific about your issue and include relevant details like error messages, bonus codes, or transaction amounts. This helps our team resolve your question more efficiently. Our support staff is knowledgeable about all aspects of the platform and can assist with everything from basic account questions to complex technical problems.